LaQuanda Sain is the Executive Vice President of Servicing at Rocket Mortgage, the nation’s largest mortgage lender. She leads the company’s mortgage servicing portfolio, overseeing operations, strategy, digital and voice platforms, escalations, retention, and team engagement for more than three million clients nationwide. Under her leadership, Rocket Mortgage has earned 11 J.D. Power awards for mortgage servicing—more than any other lender—by setting the industry standard for care, consistency, and client trust. Since joining Rocket in 2013, she has held multiple senior leadership roles, including EVP of Retention, where she led proactive strategies to keep clients in the best mortgage product for their needs. With 20 years of leadership experience, she brings a thoughtful and practical perspective to client experience, operational strategy, and large-scale transformation—skills she has applied to both day-to-day operations and long-term organizational strategy. Sain holds bachelor’s degrees from Wayne State University and Davenport University, and an MBA from Wayne State University.