Registration & Breakfast  

The registration desk will be located outside the Ballroom to welcome and check you in on Wednesday. Enjoy breakfast while mingling with industry executives before the Forum kicks off.

Registration Desk will be open from 8:00 a.m. - 2:30 p.m.

BREAKFAST PRESENTED BY

Welcome Remarks 

Five Star's Ed Delgado gives opening remarks and shares an overview of the Forum's anticipated discussions. 

Fireside Chat with Ed DeMarco

Ed DeMarco is President of the Housing Policy Council, a trade association composed of the nation’s leading firms in housing finance. Previously, DeMarco has served as a Senior Fellow in residence at the Milken Institute’s Center for Financial Markets and, from 2009-2014, as Acting Director of the Federal Housing Finance Agency, where he served as the conservator for Fannie Mae and Freddie Mac and regulator of those companies and the Federal Home Loan Banks. Join DeMarco for a conversation with Five Star Chairman Ed Delgado in which they discuss the current state of the economy and housing market, the impact of changes in Washington, D.C., and what it all means for our industry.

General Session #1 - DC Updates: Developments on Policy, Programs, and Regulations

Discover how evolving administration policies and regulatory changes are transforming the mortgage servicing landscape. Our expert panel will break down the latest updates from government agencies and the GSEs, providing insights into key priorities and what servicers can anticipate for the rest of 2025 and beyond.

Networking Break 

General Session #2 - Natural Disasters and Servicer Response

As natural disasters become increasingly frequent and severe, the mortgage servicing industry faces growing challenges. This panel will explore best practices and policy in response to disasters impacting both homeowners and servicing portfolios.

General Session #3 - Economic Forecast

Industry economists discuss the state of the housing market, mortgage default, and the broader economy while reviewing the potential impact of new policies impacting the mortgage market.

Lunch


PRESENTED BY

Luncheon Keynote: View From the Hill

Industry Veteran Tim Rood (Founder & CEO, Impact Capitol; formerly of Fannie Mae, SitusAMC, Collingwood Group) will cap our lunch break with a quick update on current and expected developments in Washington, including what he’s hearing about plans at various government agencies such as FHA/HUD, CFPB, and more. The session will conclude with a quick round of audience questions.

General Session #4 - AI Impact on Mortgage Servicing

This panel will explore how AI-powered tools are streamlining workflows, helping forecast homebuyer and homeowner behavior, aiding compliance, and driving operational efficiency. Industry leaders and technology experts will share insights on current applications, emerging trends, and the ethical considerations surrounding AI adoption.

Networking Break 

General Session #5 - Inside the C-Suite: Servicing Industry Spotlight

Join top C-suite executives from leading servicing organizations as they share their perspectives on the most pressing challenges and opportunities facing the industry today. This panel will provide an exclusive look at how decision-makers are shaping strategies around regulatory compliance, operational efficiency, customer engagement, and navigating market dynamics. Gain valuable insights into the vision and priorities driving the future of mortgage servicing.

Closing Remarks 

Ed Delgado recaps the Forum and shares insight on what's next to come for the industry.

Networking Reception 

Continue conversations and forge new connections with speakers and industry experts immediately following Government Forum during a special reception hosted by Auction.com.

PRESENTED BY