Topics to be discussed during the 2024 Government Forum will include an in-depth analysis of the current state of the mortgage industry from top-level servicing executives, an economic update from a panel of industry experts, an examination of how government and housing policies are shaping the landscape for homeowners, and a discussion of strategies for navigating the dynamic terrain of loan servicing, featuring insights from servicers, government agencies, GSEs, and other subject-matter experts.

Agenda details are subject to change.
Check back regularly for agenda updates and speaker additions.

All listed times are Eastern Time Zone (ET).

tuesday, april 16, 2024

8:00 AM - 9:00 AM

Registration & Breakfast  

The registration desk will be located outside the Ballroom to welcome and check you in on Tuesday. Enjoy breakfast while mingling with industry executives before the Forum kicks off.
Registration Desk will be open from 8:00 a.m. - 3:00 p.m.

9:00 AM - 9:05 AM

Welcome Remarks 

Five Star's Ed Delgado gives opening remarks and shares an overview of the Forum's anticipated discussions. 

Ed Delgado
9:05 AM - 10:05 AM

General Session #1 - Risk and Regulation: The Costs of Doing Business 

Banks paid out billions in mortgage-related fines after the 2008 financial crisis, spurring financial institutions to reexamine how they do business. This panel will look at how modern banks and mortgage servicers are working to minimize risk, and how increased regulation has fundamentally reshaped the mortgage landscape, leading to the increasing prominence of nonbank servicers even as some depository banks step back from mortgage.

Shayna Arrington Steve Bailey Bryan Bolton Kevin Bowen LaQuanda Sain John Vella
10:05 AM - 10:15 AM

Networking Break 

10:15 AM - 11:15 AM

General Session #2 - Economic Update: What to Expect in 2024—and Beyond 

Even with the Fed pumping the brakes on the rate hikes that have defined the past year’s housing market, many uncertainties remain. Join our panel of economists as they discuss key takeaways from last year and what they anticipate for the year ahead, from inflation wrangling and inventory shortfalls to the ever-present question of whether we’ve managed to avoid recessionary fears and are truly headed for a “soft landing.”

Rick Sharga Daren Blomquist Molly Boesel Leonard Kiefer
11:15 AM - 12:00 PM

General Session #3 - GSE Update: Critical Goals and Objectives 

Experts from the government-sponsored enterprises break down respective strategic visions, missions, and the pivotal roles they play in shaping the mortgage landscape. The discussion will range through topics such as innovation, contributions to affordable and sustainable homeownership, and the shape of the secondary mortgage market.

Wes Iseley Benjamin Gottheim John Thibaudeau
12:00 PM - 12:40 PM

Forum Lunch

12:40 PM - 1:00 PM

Fireside Chat with Ginnie Mae's Principal EVP, Sam I. Valverde 

Hear from Sam I. Valverde on Ginnie Mae's current priorities and initiatives, including counterparty liquidity, sustainable investment, and cybersecurity in the housing finance space.

Sam Valverde Ed Delgado
1:00 PM - 1:50 PM

General Session #4 - Underpinning the American Dream: Government Housing Perspectives 

Join government representatives from FHFA, Ginnie Mae, and VA as they provide inside insights on how these agencies are working with banks and servicers to support and empower the American system of homeownership. Learn what trends they anticipate for 2024, what headwinds their teams are working to address, and which programs they are most proud to spotlight.

Tim Rood John Bell III Leslie Meaux Pordzik Prasant Sar
1:50 PM - 2:50 PM

General Session #5 - The State of Mortgage Servicing 

The mortgage servicing industry has proven remarkably resilient in the face of the unpredicted twists and turns of the past few years. But modern servicing continues to face no shortage of challenges. This panel of servicing experts will dive into topics such as labor risks, the impact and implications of AI, housing supply imbalances and default forecasts, as well as other “invisible risks.”

Candace Russell Michael Greenbaum Michael Keaton George Lane Danielle Lang Michael Merritt
2:50 PM - 3:00 PM

Closing Remarks 

Ed Delgado recaps the Forum and shares insight on what's next to come for the industry.

Ed Delgado
3:00 PM - 4:30 PM


Continue conversations and forge new connections with speakers and industry experts immediately following Government Forum during a special reception hosted by




8:00 AM - 3:00 PM

National Mortgage Servicing Association (NMSA) Spring Member Meeting 

With a membership comprising more than 90% of the mortgage servicing market, the National Mortgage Servicing Association (NMSA) is a nonpartisan organization driven by senior executive representation from the nation’s leading organizations, formed for the purpose of effecting progress and change on the industry’s key challenges. The annual NMSA Spring Member Meeting in Washington, D.C. brings key leaders together to discuss the organization’s ongoing and future initiatives within the mortgage industry.

Meeting details & invitations will be sent directly

NMSA Members & Invited Guests Only



8:00 AM - 3:00 PM

Mortgage Servicing Executive Alliance (MSEA) Spring Member Meeting 

MSEA, the latest mortgage industry trade group within the Five Star Institute, will be hosting their inaugural spring member meeting in Washington, D.C. at the National Press Club in tandem with Government Forum. The meeting will focus on generating solutions to enhance the experience of homebuying and mortgage servicing while developing educational initiatives and mentorship programs aimed at nurturing the next generation of leaders in the industry. 

Meeting details & invitations will be sent directly

MSEA Members & Invited Guests Only